Frequently Asked Questions
Everything you need to know about upgrading your home with Kirby Systems.
What is the standard shipping timeframe for furniture and large items?
Most in-stock items ship within 3-5 business days. For oversized furniture, please allow 2-3 weeks for white-glove delivery and assembly to ensure your items arrive in perfect condition.
Do you offer a warranty on your home hardware and systems?
Yes, all Kirby Systems products come with a standard 1-year manufacturer warranty covering any defects in materials or workmanship from the date of purchase.
What is your return policy for home decor?
We offer a 30-day return window for most decor items in their original packaging. Please note that custom-ordered pieces and final sale items are not eligible for return.
Are Kirby Systems products compatible with smart home ecosystems?
Many of our modern lighting and security systems are compatible with major smart home platforms including Amazon Alexa, Google Home, and Apple HomeKit. Check individual product specifications for details.
How can I track my order once it has been placed?
Once your order is processed, you will receive an email with a unique tracking number and a link to our logistics portal to monitor your shipment in real-time.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible financing options through Affirm to help you manage larger home improvement investments.